Privacy Policy

This Privacy Policy explains how Elara Home ("we", "us") collects, uses, and protects your personal information when you visit this website or share your details with us. By using this site you agree to the practices described here.

Information we collect

We collect only what we need to respond to you and improve the site:

• Details you share with us — your name, email address, and phone number when you request pricing, book a visit, download a brochure, or contact us.
• Usage information — anonymised analytics about how the site is used (pages visited, device type, approximate region), collected to improve the experience.

How we use your information

• To respond to your enquiries and arrange site visits or consultations.
• To share pricing, availability, brochures, and construction updates you request.
• To improve the website and our communications.

We do not sell your personal information. We share it only with service providers who help us operate the site and respond to enquiries, under confidentiality obligations, or where the law requires it.

Cookies and analytics

The site uses essential cookies for core functionality and privacy-respecting analytics to understand aggregate usage. You can disable cookies in your browser; core pages remain fully usable without them.

Data retention and security

Enquiry details are retained only as long as needed to serve your request and any ongoing relationship, and are protected with appropriate technical and organisational safeguards.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by writing to us. We will respond within a reasonable period, subject to applicable law.

Contact

For any privacy question or request, contact the Elara Home team through the booking and enquiry channels on this site.